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Chat Interface

Understand how to interact with your AI assistants through the chat interface and manage conversations.

Table of Contents

Overview

The Chat with Your Assistant page in the Platform allows users to interact with their Personal or Business Assistant for help, tasks, or queries. Users can change languages, view chat history, search past chats using filters, and access knowledge base sources to enhance their conversations.

Chat interface with assistant

Workflow

You can access the chat interface through the AI Assistant section and perform various actions to enhance your conversation experience.

Access Path:

Login → AI Assistant → Business/Personal Assistant → <your bot> → Chat

From the chat interface, you can perform actions such as changing language, accessing chat history, starting new conversations, and selecting knowledge sources.

Change Language

You can change the assistant's interface language to your preference. Click on the Language Selector in the chat toolbar. Choose your desired language (e.g., English, Arabic). All interface text and buttons will immediately update to the selected language.

Language selection dropdown

How to Change Language:

  1. Click on the Language Selector in the chat toolbar
  2. Choose your desired language from the dropdown menu
  3. All interface text and buttons will immediately update to the selected language

Chat History

The Chat History feature helps you revisit past conversations. Click the Chat History icon to open previous chats. Users can rename, reopen, or delete any chat. You can continue the conversation by reopening any previous thread.

Chat history interface

Chat History Features

  • View all previous conversations in chronological order
  • Rename chat threads for better organization
  • Reopen any previous chat to continue the conversation
  • Delete unwanted chat history to keep your interface clean

Start New Chat

Click the New Chat button to begin a new conversation thread. This clears previous context and opens a fresh session, allowing you to start with a clean slate for new topics or discussions.

New Chat button highlighted

Benefits of Starting New Chat:

  • Clears previous conversation context for fresh discussions
  • Helps organize different topics into separate conversations
  • Provides a clean starting point for new queries or tasks

Knowledge Base Access

Access and utilize your assistant's knowledge base by selecting specific sources for your conversations. You can filter and choose from various knowledge sources to get more targeted and accurate responses.

Knowledge Base in Chat

Knowledge base panel in chat interface

Knowledge Base Icon

Knowledge base access icon

Select Knowledge Source

Knowledge source selection dialog

Upload Source Options

Add Source Dialog
Upload source type selection
Source Type Selection
Upload source folder interface

Supported Knowledge Sources

DOCX Files

PPTX Files

Jira Tickets

Confluence Pages

URL Additions

PDF Documents

Video Files

Audio Files

Datasheets

Workflow:

  1. Click the Search Filter button to access knowledge sources
  2. Select the specific knowledge sources you want to use
  3. Choose from document types, URLs, or integration sources
  4. Your assistant will use these sources to provide more accurate responses